Wellbank Carpet Care LTD: Carpet Cleaning FAQ

Got Questions?

Carpet Cleaning frequently asked questions

On this page we have answered the most popular questions relating to our carpet cleaning services. If you have any further questions feel free to ask!

What areas do you cover?

We proudly serve Dundee and surrounding areas including Broughty Ferry, Monifieth, Carnoustie, and more. If you’re unsure whether we cover your location, just get in touch!

What types of carpet cleaning do you offer?

We offer:

Hot water extraction (steam cleaning)
Dry carpet cleaning
Low-moisture cleaning
Stain and odour removal
Pet-friendly treatments

Are your cleaning products safe for children and pets?

Yes, all our products are eco-friendly and safe for children, pets, and allergy sufferers.

How long does it take for carpets to dry?

Drying time depends on the method used and carpet type. Typically:

Steam cleaning: 4–6 hours
Dry cleaning: 1–2 hours

Can you remove all stains?

While we can remove most stains including wine, coffee, and pet accidents, some older or set-in stains may not come out completely. We’ll always do our best and be honest about expectations.

Do I need to move furniture before cleaning?

We ask that small and fragile items be moved beforehand. We can help move larger furniture like sofas and tables as part of the service.

How often should I have my carpets cleaned?

For most homes, we recommend professional cleaning every 6–12 months. Homes with pets, children, or high foot traffic may benefit from more frequent cleaning.

How do I book a carpet cleaning appointment?

You can book online through our website, call us directly, or send us a message via our contact form. We offer flexible scheduling to suit your needs

Are you insured and certified?

Yes, we are fully insured and certified by leading industry bodies. Our technicians are trained to the highest standards.

What services do you offer

Carpet Cleaning
Upholstery Cleaning
Hard Floor Cleaning
Mattress Cleaning
Pet Stains Removal
Organic Stein Removal

Don’t take our word for it. See what our customers say

    
 
 
         
   Gillian Law 
 
 
 
 Trustindex verifies that the original source of the review is Google. Great job,  prompt, friendly & efficient
  
 
        
   Gillian Pearson 
 
 
 
 Trustindex verifies that the original source of the review is Google. Absolutely fantastic service from start to finish, quick and efficient getting back to me from the first email I sent! Our L shape couch looks as good as new, would 110% recommend and use Chris again, thank you!
  
 
        
   Rachel Smith 
 
 
 
 Trustindex verifies that the original source of the review is Google. Excellent service and very efficient. Would definitely use again🌟
  
 
        
   Bill is my name, F ur policy 
 
 
 
 Trustindex verifies that the original source of the review is Google. Thought about replacing the carpets in my house, was recommended Wellbank by a friend, everything turned out near new. Would highly recommend.
  
 
        
   Jenny Guerra 
 
 
 
 Trustindex verifies that the original source of the review is Google. Chris was excellent to deal with. He was punctual, polite and friendly. The job he completed on all 3 of my carpets was outstanding. Highly recommended and will definitely use again.
  
 
        
   Macloot 
 
 
 
 Trustindex verifies that the original source of the review is Google. excellent service start to finish, made it really easy for me and done in double quick time, mess all gone and cleaned up afterwards - Happy customer
  
 
        
   Steven 
 
 
 
 Trustindex verifies that the original source of the review is Google. Splendid work, very thorough with my wife's rug clean it up perfectly.
  
 
        
   Wizzy J P Kelly 
 
 
 
 Trustindex verifies that the original source of the review is Google. Two huge Persian rugs, one absolutely minging, disgustingly dirty, were picked up, cleaned well, returned following day in great shape! Very inexpensive too. Will use again. Thanks!
  
 
        
   Theresa Kennedy 
 
 
 
 Trustindex verifies that the original source of the review is Google. Excellent service by Chris. Contacted him and he managed to fit me in really quickly as just a small house. Carpets are do clean and fresh. Have had others clean carpets but there is no comparison to Chris, even fitted in another carpet for me. Would not use anyone else now. Theresa.
  
 
        
   SLX Silentx 
 
 
 
 Trustindex verifies that the original source of the review is Google. Managed to bring my carpet back to life and am getting them.back to do more! Even managed to clean what I thought was an unsalvageable bit. Highly recommend.

Frequently Asked Questions